PROTECTING YOUR PRIVACY
OUR COMMITMENT
Riversdale Flowers is committed to providing customers with high quality and
reliable services. This commitment includes protecting your privacy.
Recent amendments to the Commonwealth Privacy Act 1988 introduced new National
Privacy Principles concerning the protection of your personal information.
YOUR PERSONAL INFORMATION
Personal Information held by Riversdale Flowers may include your name, date of
birth, address, e-mail address, telephone number and credit card number (for limited time).
Riversdale Flowers uses your personal information to deliver our services to you
or to inform you of new products and services. If you choose not to provide
personal information we may not be able to provide you with the high level of
services you require.
Your personal information is also collected to promote and market other services
which we consider may be of interest to you. You can choose not to receive this
additional information by simply contacting us.
HOW WE COLLECT PERSONAL INFORMATION
We collect this information in a number of ways:
-
when you provide information by phone or in
documents;
-
via our website; when you create an account in
our online store
-
during your visits to our shop
-
from publicly available sources such as
telephone listings; and
-
from third party organisations, including
credit reporting agencies.
DISCLOSING YOUR PERSONAL INFORMATION
In order to deliver our services or products, we may disclose your personal information to
organisations outside Riversdale Flowers.
These organisations may include:
-
service providers such as mailing houses,
information technology firms and postage / delivery companies;
-
your authorised representatives or legal
advisers;
-
other related companies including subsidiaries
and joint venture partners;
-
credit reporting agencies; and
-
government and other regulatory authorities as
authorised by law.
In these
circumstances, confidentiality arrangements will generally apply.
ENSURING WE HOLD ACCURATE INFORMATION
Riversdale Flowers aims to ensure that the personal information we retain about
you is accurate, complete and up to date.
When dealing with us please provide us with complete and accurate information
and inform us if you believe your records are inaccurate or incomplete.
ACCESSING YOUR PERSONAL INFORMATION
You have a right to access any personal information, subject to some limited
exceptions allowed by law.
Riversdale Flowers reserves the right to charge reasonable costs to provide you
with access to your information
WEBSITE INFORMATION
Riversdale Flowers monitors traffic and access to our website (www.riversdaleflowers.com.au)
for security and other purposes via the creation of web-logs. When you access
our site we record information such as the previous site you visited, which
parts of our website you access, at what time, what browser and operating system
you were using, the next site you visit and your internet protocol address.
This information is unidentified and is used for statistical purposes only in
order to create better performance, functionality and delivery of our online
services or as otherwise authorised by law.
We do not use cookies to gain personal information about you.
LINKS
Our website provides links to other sites. These sites may have different
privacy policies to those of Riversdale Flowers. We are not responsible for and
advise you to check the information handling practices on those sites.
DATA SECURITY
Safeguarding your personal information is important to us and we have taken
steps to protect it from misuse, loss and unauthorised access. This is
especially important when you are performing on-line transactions. We take steps
to make all such transactions secure, so that you may be confident that there is
no unauthorised access to your personal information.
HOW TO CONTACT US
If you have any questions or would like further information on how Riversdale Flowers protects or uses your personal information, please contact us on
+61 3 9888 5777
DISCLAIMER
This website privacy policy is subject to amendment at any time without notice.
Information received prior to an amendment will remain subject to the policy
applicable before the amendment. |
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